FAQs
Is Dippin' Daisy's swimwear true to size?
Yes, Dippin' Daisy's swimwear runs true to size. Click here to view our sizing chart to see what size is best for you.
What is your return/exchange policy?
We happily accept returns/exchanges within 21 days of when your order was originally shipped. For returns, shipping costs, $8, will be deducted from the total refunded amount. Please click here to read more about our return policy.
Currently, we offer one time returns and exchanges, which can be done through our returns portal. This means you can return/exchange as many items from your order, but you may only enter the return/exchange process once. If you have already made a return on an order, you cannot make an exchange and vice versa.
I haven’t received my order yet. What should I do?
We apologize and want to make this right. Please contact us via email at hello@dippindaisys.com or call 626-782-7620 so we can address any issues and get your order to you as soon as possible.
NOTE: Preorder items may take 3-4 weeks to arrive. Once the pre-order item is in stock, we will ship the entire order.
How can I stay up-to-date on Dippin' Daisy's promotions and specials?
Sign up for our mailing list and follow us on Instagram.
Do you offer free shipping?
Yes, we offer free standard shipping on US orders of $100 or more. To receive this offer, you must be a retail or guest customer and select USPS shipping at check out.
How should I wash my Dippin' Daisy's suit?
To ensure the longest life for your Dippin' Daisy's suit, we suggest hand-washing it since machine cycles can be rough and snag the ties and fabric. If you must wash your suit in a machine, please make sure to run it on a delicate setting and hang dry your suit.
Here are a couple additional tips to keep your Dippin' Daisy's in top-notch shape:
- Rinse your suit after swimming in the pool or ocean. The chemicals in chlorine and the salt from the ocean can make fabrics fade.
- Avoid ringing out your suit since this can stretch its fabric. Instead, roll it in a towel like a sleeping bag to remove any excess water.
- Switch up your look and alternate Dippin' Daisy's suits. This allows the suit to take its original shape and keeps it fresh for many years to come.
What should I do if my order is wrong, damaged or defective?
We’re sorry to hear! Contact us within 5 days of receiving your order via email at hello@dippindaisys.com or call us at 626-782-7620. Please take a photo of any damaged or defective items so we can better assist you. If we’ve made a mistake on our end, we’ll send you a shipping label to cover the shipping costs.
How can I be featured on Dippin' Daisy's’s Instagram page?
We love to see our styles in action. For the chance to be featured, tag @dippindaisys in any photo with our swimwear.
What happened to your ambassadors program?
We no longer offer an ambassadors program! We now have a loyalty program where you can earn exclusive perks, rewards, and more. Sign up for free and get your first 25 points!
Can jewelry and accessories be returned?
Yes. All products may be returned unless they are marked FINAL SALE.